Answer customers wherever they message
Shoppers ask the same questions on your storefront, on WhatsApp and in your Instagram DMs. Aurevia answers all three with one AI agent, one inbox and one source of truth — your product catalogue and your help content.
Your store
LiveThe Aurevia widget sits on your storefront and answers shoppers while they browse — product questions, sizing, stock, delivery, order status — using your own catalogue and help content.
WhatsApp Business
Early accessConnect your own WhatsApp Business number and Aurevia answers the customers who message it. Replies use the same catalogue and knowledge base as your storefront agent, so a customer gets the same answer wherever they ask. Your team can take over any conversation from the Aurevia inbox at any time.
Connect your Instagram professional account and Aurevia handles direct messages and comments on your posts. Straightforward questions get answered; anything negative or uncertain is queued for you to approve, edit or discard before it is posted.
How we handle your customers' messages
Customers message you first
Aurevia replies to conversations your customers start. We do not send marketing broadcasts and we do not message people who have not contacted you.
Your data stays yours
Messages and comments are used to answer that conversation for your store, and nothing else. We never use them for advertising, never sell them, and never mix one store's data with another's.
You stay in control
Every conversation appears in your Aurevia dashboard. You choose which replies go out automatically, you can take over by hand, and you can disconnect a channel whenever you like — disconnecting removes our access to that account.
Full detail is in our Privacy Policy, Terms & Conditions and GDPR Compliance pages. To request deletion of data held for a connected account, email [email protected].
About the business providing this service
Aurevia is operated by Aurevia Artificial Intelligence Ltd, a private limited company registered in England and Wales, company number 16622049. Registered office: 2 North Road, Cardiff, Wales, CF10 3DY, United Kingdom.
Enquiries: [email protected] · Contact us