Terms & Conditions

Aurevia is a Shopify App Store application that adds an AI-powered chat widget to a merchant's storefront, along with a merchant-facing dashboard for configuration, analytics, and revenue attribution. We may add, change, or retire features over time as the product evolves.

You must be an authorized representative of a Shopify store to install Aurevia. You're responsible for keeping your account credentials secure and for all activity under your account, including configuration choices that affect what the AI says to your customers.

Subscriptions are billed through the Shopify Billing API on the plan you select. Prices are shown on our pricing page and may change with notice; continued use after a price change constitutes acceptance. Cancelling or uninstalling stops future billing but doesn't refund charges already incurred, except where required by law or Shopify's billing policies.

• Don't use Aurevia to deceive customers, make false claims about products, or violate consumer protection law.
• Don't attempt to reverse-engineer, scrape, or overload the service outside normal use.
• Don't upload content you don't have rights to into the knowledge base or brand configuration.
• Don't use the service to process categories of data (e.g. health or financial account details) beyond what your Shopify store ordinarily handles, without telling us first.

Aurevia's AI answers are generated based on the catalog, policies, and rules a merchant provides. We work to keep responses accurate and grounded in that data, but AI systems can make mistakes. Merchants are responsible for reviewing their configuration and knowledge base, and for how the AI represents their brand, pricing, and policies to customers.

Aurevia and its underlying technology remain our property. Merchants retain ownership of their own store data, catalog, and brand content, and grant us a license to process it solely to provide the service.

Aurevia integrates with Shopify and other third-party providers (see our Privacy Policy for subprocessors). We're not responsible for the availability or acts of those third parties, though we choose them carefully.

Aurevia is provided “as is.” To the extent permitted by law, we disclaim implied warranties of merchantability or fitness for a particular purpose, and our aggregate liability for any claim is limited to the amount you paid us in the 12 months before the claim arose. Nothing here limits liability where the law doesn't allow it — for example, for fraud or death or personal injury caused by negligence.

Either party may terminate by uninstalling the app or discontinuing the service. We may suspend or terminate access for material breach of these terms, non-payment, or activity that puts the service or other merchants at risk.

These terms are governed by the laws of England and Wales, and any dispute will be handled by the courts of England and Wales, without prejudice to any mandatory consumer protections in your home jurisdiction.

We'll post updates here with a new “last updated” date, and notify merchants directly of material changes.

Questions about these terms: [email protected] or our contact form.