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Set up and run Aurevia
Short, step-by-step guides for everything in the merchant app. If something isn’t covered, contact us and we’ll answer and add it here.
Getting started
Install Aurevia and enable the widget on your store
From the Shopify App Store to a live chat on your storefront in about ten minutes.
6 min readRead the dashboard metrics
What each number on Home means, and how Aurevia attributes revenue to the AI.
4 min readUse Ask Aurevia, the merchant copilot
Ask questions about your store in plain English and approve the catalog fixes it proposes.
3 min read
Training the AI
Conversations & support
Team hours and what happens out of hours
Tell Aurevia when your team is around, so handoffs and alerts land at the right time.
3 min readTake over a live chat and hand it back
Watch conversations as they happen, step in yourself, then let the AI carry on.
4 min readSupport tickets and the email inbox
Every human request becomes a ticket; every reply can go out by email from your store's support address.
4 min read