Read the dashboard metrics

Chat view

Active Chats is the number of sessions open right now. Total Conversations and AI Messages are counts for the selected range. Resolution Rate is the share of conversations that ended without a human. Human Escalations counts handoffs. Sold by AI is revenue and order count from orders the agent influenced.

The heatmap shows conversations per day. Most Asked Questions clusters what shoppers ask into topics with the change versus the previous period; click Update now to re-cluster after a busy day.

Dashboard view

Revenue Influenced and Orders Influenced total the orders where the agent recommended, added to cart or generated the checkout. Shoppers Assisted counts unique shoppers who chatted. Recommendation Conversion is the share of shown products that were bought. Revenue per Conversation divides influenced revenue by conversations. AI-Assisted Conversion Rate compares sessions with a chat to sessions without.

Top Recommended Products lists how often each product was shown, added to cart and bought, with the revenue it produced.

How attribution works

When the agent adds to cart or creates a checkout, the cart is tagged with the chat session. When Shopify sends the order, Aurevia matches the tag and credits that session. Orders placed without any chat are never credited.