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Account & billing

Invite your team and manage roles

Owners, admins and members, what each can do, and how seats work.

3 min read · Updated 2026-09-26

Invite someone

  1. Open Settings → Team.
  2. Enter their email and choose Admin or Member.
  3. They get an invite link that expires in 24 hours. Pending invites are listed with a Revoke button.
  4. Invited teammates get a short onboarding: name, password, done.

What each role can do

Members can watch and take over conversations, work tickets and reply in the inbox. Admins can also train the AI, change its behaviour, manage the catalog, store settings, channels and the team. Only admins and the owner see billing.

Seats

Each plan includes a number of seats. Pending invites count toward the limit. If you move to a plan with fewer seats, the newest memberships are suspended until you free a seat or upgrade.