Team hours and what happens out of hours

Tell Aurevia when your team is around, so handoffs and alerts land at the right time.

3 min read · Updated 2026-09-26

Set your schedule

Open AI Behaviour → Schedule.
Pick your timezone.
Set hours for each day. Overnight ranges such as 20:00 to 02:00 are fine.

What changes outside hours

A shopper who asks for a human outside your hours still gets a ticket. The agent tells them nobody is available right now and when the team is next in, and the team is not pinged until then.

Inside hours, a human request pings the assigned agent immediately and shows up in Live Activity with an unread marker.