Training the AI
Train the AI with links, files and corrections
Feed the agent your policies and guides so it stops guessing, and correct any answer once.
5 min read · Updated 2026-09-26
Add knowledge sources
The agent answers product questions from your catalog automatically. Everything else, such as shipping, returns, sizing and brand story, comes from the Knowledge Base.
- Go to Knowledge → Knowledge Base.
- Paste a link, drop a file (PDF, DOC, DOCX or TXT) or type text straight into the box, then press Enter.
- Use the suggested sources block to add your Shopify policy pages and store pages in one click with Add all.
- Wait for the status to change from Processing to Synced. Errors show the reason next to the source.
Good to know
- One topic per source keeps answers precise. A single 40-page PDF works, but a short shipping page and a short returns page work better.
- Refresh a link source after you edit the page it points to. Aurevia does not re-crawl on its own.
Correct an answer
When the agent gets something wrong, you don't retrain it. You record the shopper's message and the answer you wanted, and the agent uses that pair from then on.
- From Knowledge → Corrections, click New correction, or click Correct this answer under any AI message in Live Activity.
- Paste the shopper's message and write the revised answer.
- Leave the default 90-day expiry for seasonal facts, or switch on Keep forever for things that never change.
Good to know
- Corrections are searchable and show time-to-expiry, so a quick monthly review keeps them honest.
Custom instructions
Standing rules such as "never promise delivery dates" or "always mention the loyalty programme" belong in AI Behaviour → Identity & Persona under Always and Never, not in the Knowledge Base.