The same revenue story, at volume
Larger stores need the same agent with more room: more messages, more seats, a team that answers fast, and clear answers on where data lives. That is what the custom plan covers. No separate product, no re-platforming.
Aurevia is Shopify-native. Your catalog, orders and cart stay in Shopify; the agent reads them through the app you installed. If you have a legal or security review to pass, we'll work through it with you.
5.0 on Shopify · 6 reviewsRoom to run
A message allowance sized to your traffic, unlimited team seats, and top-ups that never expire.
One agent, every channel
Storefront today; WhatsApp and Instagram in early access on the same rules and knowledge.
Data you can explain
Chats and leads stored in the EU-West region, GDPR requests handled through Shopify's standard webhooks, and a written data policy you can forward.
What you get
Custom message allowance
Scale plans stop at 6,000 messages a month. Above that we quote a flat monthly allowance instead of stacking top-ups.
Team at scale
Owner, admin and member roles. Members handle conversations and tickets; admins shape the AI. Unlimited seats on custom plans.
Priority support
A named contact, faster replies, and help with rollout: knowledge sources, handoff rules and hours set up with you.
Governed behaviour
Always and Never rules, corrections, handoff thresholds and working hours give you a documented control layer over what the agent says.
How it works
Talk to us
Share traffic, order volume and what you need the agent to own. We size the allowance.
Pilot on your store
Install, train on your documents, run for two to four weeks and read the attributed revenue.
Move to the custom plan
Billed through Shopify like every other plan, so procurement sees one invoice.
Questions, answered
Is there an API or a way to pull data into our warehouse?
Not yet. Today the dashboard is the reporting surface, and leads export as CSV. If you need a specific feed, tell us what for and we'll be straight about timing.
Will you complete a security questionnaire or sign a DPA?
Yes. Send it over. Our GDPR page describes the data we hold, where, and for how long; the DPA follows the same terms.
Can we run it on more than one store?
Yes. One login can belong to several stores and switch between them. Each store keeps its own agent, knowledge and plan.
See it live on your store
Install from the Shopify App Store, sync your catalog, and watch the first conversations come in — most merchants are live within the hour.