Recommend like a real specialist
Skincare and cosmetics are a trust game. Aurevia can ask the sensitive, practical questions a counter associate would: skin type, sensitivities, goals, and budget—then recommend a small regimen from your catalog, not an overwhelming grid. The win is a confident first purchase and a reason to come back, not a one-off discounter race.
Use structured discovery to reduce bad-fit buys that become chargebacks and one-star reviews, while still nudging routine upsells and refills that increase LTV the way your best educators do in-store.
Discovery-first
Dry vs oily, AM vs PM, and concerns before SKUs, so the match makes sense to the customer.
AOV and LTV
Serum + SPF + refills, when your rules allow—without sounding like a pushy script.
Deflection with care
Ingredients and usage questions get answered in brand voice, with escalation when a medical claim is out of scope.
What you get
How it asks
Short chips and follow-ups to capture routine, time available, and concerns without a twenty-field form.
How it recommends
1–3 hero products with clear ‘why for you’ copy grounded in your claims and product pages, not the open web.
Upsell and cross-sell
Regimen builders, minis, and travel sets when they fit; hold back on bundles until intent is clear, per your rules.
Support and compliance
Route sensitive topics to your team, with transcripts so you stay consistent with your regulatory story.
How it works
Qualify without friction
Turn ingredient anxiety into a confident pick from what you already sell.
Educate, then add to cart
Micro-explainers in chat, not a wall of long-form blog links.
Nudge subscription where it helps
Refill prompts that match the routine you just built, not a generic banner.
“Skincare shoppers ask incredibly specific questions — ingredient conflicts, skin type, what to pair with what. The AI handles that nuance better than most of our seasonal staff did in their first month.”
Questions, answered
How do you avoid over-claiming?
You define allowed claims, tone, and when to hand off. The model stays inside your published reality.
What about shade matching?
Use the assets and text you provide; complex shade journeys may blend AI triage with human review where you set it.
Can it sell bundles without confusing compliance?
Yes, when you encode rules: only suggest bundles you merchandize, with clear per-step usage.
See it live on your store
Install from the Shopify App Store, sync your catalog, and watch the first conversations come in — most merchants are live within the hour.