Emails that bring the cart back
Every store gets its own Aurevia email address. Cart-recovery emails go out from it under your store's name, shoppers reply, and the agent answers in the same thread with a checkout link ready. Support email lands in the same inbox for your team.
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Hi Camille,
Just wanted to check in. You’ve got the Silk Draped Blouse, Gilded Statement Necklace and Patent Ankle Boots sitting in your cart. If you have any questions about them or need help deciding, just reply here and I’ll get back to you.
Silk Draped BlouseQty 1$520.00
Gilded Statement NecklaceQty 1$780.00
Patent Leather Ankle BootsQty 1$970.00Reply to this email if you have any questions.
Lucien Vallière
$2,270.00What you get
Recovers abandoned carts
A follow-up in your voice with the exact items, prices and a one-click way back to the cart.
Answers questions
Shoppers reply with a question and the agent answers in the same thread, from your catalogue and policies.
Sends checkout links
Every answer can carry the shopper's saved cart, so buying is one click from the email.
Handles support email
Order questions, returns and delivery queries land in one inbox, answered or passed to your team.
Forwards to your mailbox
Forward the Aurevia address to your own mailbox and keep a copy of everything.
Respects your rules
Quiet hours, frequency caps, a minimum cart value and one-click unsubscribe on every email.
How it works
Turn on recovery
Choose the delay, from ten minutes to a day, and whether the agent writes the copy or uses your template.
The email goes out
Under your store's name, outside quiet hours, never more often than your cap allows.
Replies come back
The agent answers in the thread, and purchases show up as recovered revenue.
In the thread
A question in the reply, answered in the reply
When a shopper writes back, they get a real answer in the same thread, with their cart still saved and a link straight back to it. Nothing goes to a no-reply address.
- Answers from your catalogue
- Cart still attached
- Your team can step in
Aurevia“Aurevia has been a nice time-saver for my store. Having an AI agent handle routine questions means I can spend more time focusing on other parts of the business.”
Questions, answered
Do I need my own email provider?
No. Aurevia hosts an address for your store. You can forward it to your own mailbox.
Who gets the recovery email?
Shoppers who gave an email in the chat or are signed in to your store, and who haven't opted out.
See it live on your store
Install from the Shopify App Store, sync your catalogue and watch the first conversations come in. Free for 14 days.