Sell and support on WhatsApp

Connect your own WhatsApp Business number and the agent answers the customers who message it. It answers questions, shows products, builds the cart and sends a checkout link, and it nudges shoppers who left a cart behind.

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What you get

  • Answers questions

    Product, sizing, stock and delivery questions, from the same catalogue and knowledge base as your store chat.

  • Shows products

    Product cards with the photo, size and price, right in the conversation.

  • Adds to the cart and sends a checkout link

    The agent builds the cart and sends a link that opens checkout with everything in it.

  • Recovers abandoned carts

    Shoppers who opt in get one short message with what they left and a link back to the cart.

  • Supports customers

    Order status, returns and delivery questions, answered any time of day.

  • Hands off to your team

    Your team can take over any conversation from the Aurevia inbox.

How it works

  1. Connect your number

    Link your WhatsApp Business number in Settings, then Channels.

  2. Customers message you

    The agent replies with the same answers your store chat gives.

  3. Watch it in one inbox

    Every WhatsApp conversation sits next to your store chats and emails.

Abandoned carts

A nudge on WhatsApp when a cart goes quiet

Shoppers who tick the WhatsApp box in the chat get one short message from your own number, sent with the first email, showing what they left and a link back to the cart. If they reply, the agent answers in the same thread.

  • Opt-in only, STOP to end
  • Your WhatsApp Business number
  • Replies answered by the agent
“One thing I noticed is that it suggests related products naturally during conversations. We’ve had a few orders with extra items added, which is a nice bonus. Aurevia help increasing order value.”
lotus beauty itItaly · Shopify App Store review

Questions, answered

Do I need a WhatsApp Business number?

Yes. The agent answers on your own number, so customers always talk to your store.

Will it send broadcasts?

No. It replies to conversations customers start. The only message it starts is the cart reminder, and only for shoppers who asked for it.

How we handle your customers' messages

  • Customers message you first

    Aurevia replies to conversations your customers start. We do not send marketing broadcasts. The one exception is the cart reminder: a single message, by email or WhatsApp, sent only to shoppers who ticked the box asking for it, with a way to stop in every one.

  • Your data stays yours

    Messages and comments are used to answer that conversation for your store, and nothing else. We never use them for advertising, never sell them, and never mix one store's data with another's.

  • You stay in control

    Every conversation appears in your Aurevia dashboard. You choose which replies go out automatically, you can take over by hand, and you can disconnect a channel whenever you like. Disconnecting removes our access to that account.

Full detail is in our Privacy Policy, Terms & Conditions and GDPR Compliance pages. To request deletion of data held for a connected account, email [email protected].

Keep exploring

See it live on your store

Install from the Shopify App Store, sync your catalogue and watch the first conversations come in. Free for 14 days.

Start free trial Book a demo