Conversation analytics
Your customers are telling you what to fix
Every chat is a tiny piece of market research. Aurevia clusters what shoppers actually ask — the sizing doubts, the shipping confusion, the products that stall — into a ranked list of what to improve next.
- Top questions, auto-clustered weekly
- Drop-off points mapped to the journey
- One transcript-backed truth for the team
Conversation intelligence
Aurevia dashboard
Intents tracked
47
▲ 6 new
Questions clustered
1.9k
Journey drop-off
−23%
vs last month
Top questions this week
Powered by Aurevia.ioBehavior, not vanity
Intents, friction, and patterns — not a chat-volume counter dressed up as insight.
The journey, connected
See how questions link to add-to-carts, exits, and handoffs over time.
Everyone reads one truth
Marketing, product, and support work from the same transcript-backed evidence.
What you get
Transcripts and themes
Cluster what keeps coming up so you are not guessing from one-off support emails.
Funnel and drop-off
Know where the conversation ends without a win—then fix the product page, policy, or prompt.
A/B the assistant, not the whole site at once
Test welcome flows, nudges, and discovery depth with controlled experiments and clear reads.
Paired with win/loss thinking
Identify what a “win” even means in your category—gift, subscription, B2B quote—and track toward that.
How it works
Tag conversations
Automatic and merchant labels build a map of your shoppers’ real language.
Review weekly
Pick the top 3 frictions; assign owners in product, CX, and growth.
Ship improvements
Update site copy, KB entries, and AI rules with evidence, not hunches.
“We used to guess why the return rate on our travel mugs was high. Aurevia's analytics showed everyone was asking the same lid question we'd buried on page three of the PDP. Fixed the copy, watched the tickets disappear.”
Questions, answered
How is this different from ROI tracking?
ROI tracking centers dollars attributed to the AI. Analytics centers language, intent, and journey so you can improve what creates those dollars.
Do I need a data team?
No. The first wins come from a weekly read of repeated questions and a short fix list, not a warehouse project.
Can I export for deeper analysis?
Yes—treat conversation exports as inputs to your own BI or agency reviews if you outgrow the built-in views.
See it live on your store
Install from the Shopify App Store, sync your catalog, and watch the first conversations come in — most merchants are live within the hour.