Custom API
Wire Aurevia into your stack
Webhooks for every lead, escalation, and outcome. REST for everything else. Engineering gets a stable contract and clean payloads — marketing still gets a high-performing assistant on the storefront.
- Webhooks for leads, tickets & outcomes
- REST API with per-environment keys
- Payloads that map to your data model
No mystery payloads
Clear boundaries between store, conversation, and outcome events — documented with real examples.
Build on the same brain
The intelligence merchants see in the dashboard is the same surface your systems consume.
Keys handled properly
Per-environment access and rotation, the way you already run the rest of your commerce APIs.
What you get
Event-driven
React to new leads, escalations, and outcomes in the tools your team already monitors.
Fits the enterprise timeline
Security review, staging, and rollout fit orgs that cannot flip a single production switch in an afternoon—without blocking the first Shopify pilot.
Complements, not rewrites, your data model
Map conversations and customer IDs to how you store identity today instead of a parallel system nobody trusts.
Path for advanced deployments
If your roadmap includes custom storefronts or multi-system orchestration, start the technical conversation with what you need in scope.
How it works
Define the integration
Align on which events, objects, and SLAs you need in dev and prod.
Connect securely
Issue keys, test in staging, and validate with your security checklist.
Go live in phases
Pilot a cohort, then expand; watch logs and business metrics in parallel.
“Our dev team is small and stretched thin, so “just another integration” usually means it never ships. Aurevia's API docs were clean enough that we had a working proof of concept before our first coffee break.”
Questions, answered
Is there a public Postman or OpenAPI spec?
See the documentation index for the latest public artifacts; enterprise engagements may include expanded examples under NDA if needed.
Do you support custom storefronts?
Work with our team on the contract between your product catalog and the AI; many paths are possible, but the source of product truth must stay reliable.
What about rate limits?
High-volume orgs get guidance aligned to real chat throughput and your batch jobs—tune with us before launch day.
See it live on your store
Install from the Shopify App Store, sync your catalog, and watch the first conversations come in — most merchants are live within the hour.