Instant answers that still feel like selling—not stalling
Aurevia is not a generic help bot. It answers with your catalog, policies, and brand voice, then nudges shoppers toward the right product and the cart. You get 24/7 coverage without a script that dead-ends in “contact support.”
You paid for the traffic. Make sure the first message they get is accurate, on-brand, and revenue-aware. Merchants use automated responses to reduce repeat questions, shorten time-to-answer, and keep humans for the conversations that need a person.
Ecommerce-native
Recommendations and cart context live in the same thread as policies and shipping.
Guardrails
Grounded in your data so shoppers do not get fantasy SKUs or made-up return rules.
Escalation-ready
When a thread needs a human, your team gets full history—not a blank ticket.
What you get
What it answers, out of the box
Product fit, size and materials, shipping cutoffs, and common policy questions—tied to what is actually in your store so answers stay defensible.
Sales-aware, not ticket-first
The same turn can suggest a product card, a bundle, or a checkout nudge. Support volume drops because uncertainty disappears before it becomes a ticket.
Always-on without sounding robotic
Set tone, vocabulary, and plain-English “selling rules” so the AI consults the way you would, at any hour your buyers shop.
Handoff when it matters
Complex cases escalate with context: what they viewed, what they added, and what they were told—so your team does not start over.
How it works
Ingest your truth
Connect catalog, FAQs, and policies. Aurevia uses what you already publish—no training on random web pages.
Shoppers ask in their words
Natural language, quick replies, and multi-intent questions route to a single thread that can sell and support together.
You tune, it improves
Adjust responses and rules from the dashboard; watch what gets asked and what converts so you can iterate weekly.
See it in action
Swap in: 15–20s screen recording of a shipping question that ends on a product recommendation
Record a browser session: shopper asks about delivery, AI answers, then steers to a high-fit SKU with an Add to cart chip.
FAQ
Is this a generic ChatGPT on my site?
No. Responses are designed around your store data and merchant rules, with ecommerce actions—like add to cart and order-aware replies—not open-ended chat for its own sake.
How does this reduce support load?
Most tickets start as uncertainty. When shoppers get a correct answer fast—and can buy without a detour—many issues never get filed.
Can a human take over mid-chat?
Yes. The AI can hand off with full context so your team picks up the conversation without making the customer repeat themselves.
Ready to see it on your store?
Install from the Shopify App Store and go live in minutes.