Automated responses
Every question answered in seconds, not shifts
Your shoppers don't wait for business hours — and now they don't have to. Aurevia answers from your catalog, policies, and brand voice, then steers the conversation back toward the sale.
5.0 on Shopify · 6 reviews- Live 24/7, in your brand voice
- Grounded in your store data
- Hands off to humans with full context
Powered by Aurevia.ioAnswers in seconds
Shipping, sizing, and policy questions resolved instantly — before they become tickets.
Grounded answers only
Replies come from your catalog and the documents you add. When it does not know, it says so and offers a human.
Sells while it supports
The same thread that answers a question can recommend a product and open the cart.
What you get
What it answers, out of the box
Product fit, size and materials, shipping cutoffs, and common policy questions—tied to what is actually in your store so answers stay defensible.
Sales-aware, not ticket-first
The same turn can suggest a product card, a bundle, or a checkout nudge. Support volume drops because uncertainty disappears before it becomes a ticket.
Always-on without sounding robotic
Set tone, vocabulary, and plain-English “selling rules” so the AI consults the way you would, at any hour your buyers shop.
Handoff when it matters
Complex cases escalate with context: what they viewed, what they added, and what they were told—so your team does not start over.
How it works
Ingest your truth
Connect catalog, FAQs, and policies. Aurevia uses what you already publish—no training on random web pages.
Shoppers ask in their words
Natural language, quick replies, and multi-intent questions route to a single thread that can sell and support together.
You tune, it improves
Adjust responses and rules from the dashboard; watch what gets asked and what converts so you can iterate weekly.
Powered by Aurevia.ioWhere is my order
Order updates without a ticket
Give the agent an order number and email and it looks the order up in Shopify, shows the status, carrier and tracking, and offers to keep watching it. The most common support question, gone from your inbox.
- Live Shopify order lookup
- Carrier and tracking link
- No human needed
In your dashboard
Everything it answers from, in one list
Links, files and text you add become the agent's sources. Each shows its sync status, so you always know what it can and can't answer.
How merchants set it up
Step 1
Add your policies
Paste a link, drop a PDF or type it. Aurevia also suggests your Shopify policy pages so you can add them all in one click.
Step 2
Set Always and Never rules
Hard constraints the agent follows in every reply, such as never promising delivery dates.
Step 3
Correct once, fixed forever
See an answer you'd phrase differently in Live Activity? Correct it inline and the agent uses your version from then on.
Instead of answering the same questions over and over about products, shipping, and availability, the AI handles many of them for us. It saves time so I can focus on running the business.
Questions, answered
Is this a generic ChatGPT on my site?
No. Responses are designed around your store data and merchant rules, with ecommerce actions—like add to cart and order-aware replies—not open-ended chat for its own sake.
How does this reduce support load?
Most tickets start as uncertainty. When shoppers get a correct answer fast—and can buy without a detour—many issues never get filed.
Can a human take over mid-chat?
Yes. The AI can hand off with full context so your team picks up the conversation without making the customer repeat themselves.
Also worth knowing
See it live on your store
Install from the Shopify App Store, sync your catalog, and watch the first conversations come in — most merchants are live within the hour.