Multilingual support
Fluent in every market you ship to
A shopper in Paris asks in French. One in Seoul asks in Korean. Aurevia answers each of them natively — same catalog, same brand voice, same selling instincts — in 95+ languages, without a separate bot per locale.
- 95+ languages, auto-detected
- Same brand voice everywhere
- Sells and upsells in every locale
Powered by Aurevia.ioOne brain, every locale
The same consultative flow and guardrails, localized — not a forked, unmaintained bot per country.
Reads like a native
Fit questions, comparisons, and policy answers that sound natural, not machine-translated.
One queue for your team
No more routing between regional inboxes — every conversation lands with full context.
What you get
Conversations that match how people actually shop
Fit questions, product comparisons, and policy lines read fluently, so you are not leaving money on the table in key regions.
Revenue, not just translation
Recommendations, bundles, and cart nudges work in the shopper’s language—AOV and conversion are part of the design.
Aligned with your policies
Returns, duties, and shipping messaging stay consistent with what you publish per market.
Still merchant-controlled
Brand vocabulary and do-not-say lists apply everywhere you sell, so the voice stays yours.
How it works
Set languages
Enable the locales you support; your catalog and policies feed the same reasoning layer.
Shoppers self-select or auto-detect
Meet customers in their language from the first message.
Measure by region
See which markets drive assisted revenue and which questions repeat—tune with data.
“We ship to fourteen countries and used to only really support English. The first week we turned on multilingual chat, we got a five-star review from a customer in Seoul who said it was the first brand that “spoke to them properly.””
Questions, answered
Do I need a separate app per language?
No. Aurevia is designed to run one cohesive experience: same rules, multiple languages, one dashboard.
Will recommendations still work across locales?
Yes. Product understanding and consultative follow-ups are part of the same system—not a bolted-on translator for search results only.
What about right-to-left languages?
Confirm target locales with your success contact; we will align UI and messaging to what your storefront already supports.
See it live on your store
Install from the Shopify App Store, sync your catalog, and watch the first conversations come in — most merchants are live within the hour.